The Optical Knowledge Portal
Information – Education – Certification

Information for customers and consumers

1. Company

OptAk GmbH
Hans-Böckler-Str. 7
91301 Forchheim, Germany

Managing Director (vertretungsberechtigter Geschäftsführer): Alfred Schüttinger

Phone: +49 9191 – 3409 12
Fax: +49 9191 – 3409 19


Bamberg Register of Companies, registration no.: HRB 8349
VAT identification number according to Section 27a of the German VAT Act (Umsatzsteuergesetz) DE304502484

2. Cancellation

When acting as a consumer, you are entitled to exercise your right of cancellation according to the provisions below. Consumers are natural persons who conclude a legal transaction which, to an overwhelming extent, cannot be attributed to either their commercial or independent professional activities.

Instructions for cancellation

Right of cancellation

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which the contract is concluded.

To exercise the right to cancel you must inform us (OptAk GmbH, Hans-Böckler-Str. 7, 91301 Forchheim, phone: +49 9191 – 3409 12, fax: +49 9191 –3409 19, e-mail: of your decision to cancel this contract by stating this clearly (e.g. a letter sent by post, fax or e-mail). You can – but do not have to – do this by using the attached model cancellation form. To meet the cancellation deadline, it is sufficient for you to send your communication exercising your right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will refund all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make the refund, without undue delay no later than 14 days from the day on which we received your notification of cancellation of this contract. We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; you will not incur any charges as a result of the refund. We may withhold refund until we have received the goods or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods or hand them over to us, without undue delay and in any event no later than 14 days from the day on which you communicated your cancellation of this contract. The deadline is met if you send back the goods before the 14-day period has expired. You must bear the direct costs of returning the goods. You are only liable for any loss in the value of the goods which results from handling other than as is necessary to establish the nature, characteristics and functioning of the goods.

If you requested that we begin performing the services during the cancellation period, you shall pay us an amount reflecting the ratio of what had been performed when you sent your notice of cancellation to the entire services due under the contract.

Expiration of the right to cancel

The right to cancel this contract expires when the service has been fully performed and if performance of the services to be provided did not begin until after you had expressly consented to their performance and confirmed your understanding that you would lose your right to cancel once the contract has been performed fully.

Where digital content is not delivered on a physical data carrier, the right to cancel the contract expires even if 1. we started the performance of the contract at your explicit request before the end of the cancellation period and 2. after you confirmed your understanding that you would lose your right to cancel once you had consented to performance of the contract.

Sample cancellation form

To exercise your right to cancel this contract, you must complete this form and return it.

To OptAk GmbH, Hans-Böckler-Str. 7, 91301 Forchheim, Germany;
fax: +49 9191 – 3409 19; e-mail:

I/We (*) hereby give notice that I/we (*) cancel my/our (*) contract of sale for the supply of the following goods (*)/service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)


(*) Delete as appropriate.

3. Conclusion of the contract, corrective actions

The descriptions of products and services in the Seller’s online shop do not constitute a binding offer on the part of the Seller, but shall be deemed to be an invitation to the Customer to submit a binding offer. The Customer can select an item or service for purchase by clicking the “Book now” button assigned to the item or service. Customers are then directed to the “Basket” page where they can review the contents of the shopping basket, i.e. the items and/or services selected for purchase, and remove a product or service from the basket by ticking the checkbox next to the item concerned and clicking the “Remove” button, and amend the number of items/services. By clicking “Next”, the Customer can create an account and specify further order details. Before sending the order, the Customer can view the order details in the order summary and make changes by clicking the “Change” button. By clicking “Order now”, the Customer submits a binding offer for purchase. The company will confirm receipt of the order immediately by sending an automatically generated e-mail. This e-mail does not constitute acceptance of the order. The company may accept the offer to buy within seven work days by sending an order confirmation and upon its receipt by the Customer, or upon receipt of the goods by the Customer. Otherwise, the Customer shall no longer be bound to the order.

4. Documentation

The Customer can save or print the order details (contract text) after submitting the binding offer. To do this, the Customer must click on the “Check your order history” link or log into the customer area to view the order history. The Customer may also save and print the General Terms and Conditions by clicking “Print page” or the print icon. The company does not save the order details as well.

5. Reservation of performance

We reserve the right to alter the services to be provided and/or frame conditions of the seminar where reasonably practicable for the participant. This can be technical changes, for instance, which do not place the aim of the event for the participant at risk.

6. Accepted means of payment

We accept:

7. Term and termination

For details on the term and termination conditions of the contract, please see our offer and our General Terms and Conditions.

8. Contract language

The contract language is German.